These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Reno Pet Cremation ("Company," "we," "us," or "our") governing your access to and use of the website located at petcremationreno.com (the "Site") and any services we provide.
Please read these Terms carefully before using our Site or engaging our services. By accessing or using our Site, submitting a contact form, calling us, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
By accessing or using our Site in any manner, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, that you have the legal authority to enter into this Agreement, and that you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
Reno Pet Cremation provides pet cremation and related memorial services, including but not limited to:
Our website provides information about these services and allows you to request quotes and contact us. The Site is intended as an informational and lead-generation resource and does not constitute a binding service contract until a separate service agreement is executed or confirmed verbally or in writing between you and Reno Pet Cremation.
Our services are available to individuals who are 18 years of age or older and who are the legal owner of the pet or have legal authority to authorize cremation services. By engaging our services, you represent and warrant that you have the legal right to authorize cremation of the animal and that no other party has a superior claim or right to the remains.
You may use our Site for lawful purposes related to obtaining information about our services and contacting us. You agree to use the Site only in accordance with these Terms and all applicable local, state, national, and international laws and regulations.
You agree not to:
Any pricing information provided on our Site or verbally is an estimate only and subject to confirmation based on your pet's specific weight and circumstances. Final pricing will be confirmed prior to service commencement. We reserve the right to adjust pricing based on actual conditions.
Payment is due at the time of service unless alternative arrangements have been agreed upon in writing. We accept cash, check, and major credit and debit cards. All prices are in United States dollars.
Once cremation services have commenced, they cannot be cancelled or refunded. If you need to cancel a scheduled pickup or service prior to commencement, please contact us immediately at (775) 204-2090. Cancellation fees may apply depending on the stage of service preparation. Any disputes regarding billing must be raised within 30 days of the service date.
We take the identification and tracking of remains seriously. We maintain a chain of custody from pickup through return of ashes for private cremation services. While we take every precaution to ensure the integrity of remains, you acknowledge that the cremation process is irreversible and agree to hold us harmless from claims arising from the inherent nature of cremation services performed in accordance with our standard practices.
All content on this Site — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of Reno Pet Cremation or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only. This license does not include the right to:
Any unauthorized use terminates the license granted herein. All rights not expressly granted are reserved by Reno Pet Cremation.
By submitting information through our contact forms, you grant Reno Pet Cremation a non-exclusive, royalty-free license to use, store, and process that information for the purpose of responding to your inquiry and providing requested services.
You represent and warrant that any information you submit is truthful, accurate, and complete, and that you have the right to submit such information. You agree not to submit any information that is false, misleading, defamatory, obscene, or otherwise unlawful.
THE SITE AND ALL CONTENT, SERVICES, AND INFORMATION PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Reno Pet Cremation does not warrant that:
Any information on the Site regarding pet cremation, grief resources, or legal matters is provided for general informational purposes only and does not constitute professional legal, veterinary, psychological, or financial advice. You should consult qualified professionals for advice specific to your situation.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BOISE PET CREMATION, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total aggregate liability to you for any claims arising under or related to these Terms or our services shall not exceed the total amount paid by you to us for the specific service giving rise to the claim in the three (3) months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Reno Pet Cremation and its owners, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site or our services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) any false or misleading information you provide to us; or (e) any claim that your authorized cremation of an animal was not lawfully authorized.
Our Site uses third-party services including Google Analytics, Formspree, and Cloudflare. Your use of these services may be subject to their respective terms of service and privacy policies. We are not responsible for the privacy practices or content of third-party services. Links to third-party websites are provided for your convenience and do not constitute an endorsement of those sites or their content.
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered in Washoe County, Nevada, in accordance with the American Arbitration Association's Commercial Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
If arbitration is not enforceable, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Washoe County, Nevada for any disputes arising under these Terms.
We reserve the right to terminate or suspend your access to the Site at our sole discretion, without notice or liability, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Site will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any breach shall not be deemed a waiver of any subsequent breach.
These Terms, together with our Privacy Policy and any service agreements entered into between you and Reno Pet Cremation, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written, relating to such subject matter.
If you have any questions about these Terms of Service, please contact us:
Reno Pet Cremation
Phone: (775) 204-2090
Website: petcremationreno.com/contact
Location: Reno, Nevada, United States